Terms and conditions

These general terms and conditions apply to the https://manjafurst.com online store, user rights, and the business relationship between the Provider and the Buyer. By making any transaction on this website, the Buyer agrees that he is familiar with the general terms and conditions and has consented to them without reservation. The general terms and conditions of the quotelife.si online store have been prepared in line with the Consumer Protection Act (ZVPot-OCT2), based on recommendations of the Slovenian Chamber of Commerce and the international policy for e-commerce. The Provider at the online https://manjafurst.com is Živa Hanžič Fürst s.p., Koroška cesta 70, 2000 Maribor, Slovenia, Europe, VAT number: SI36550116 .The Buyer is any person that places an order and receives confirmation of the order from the Provider. The Provider is committed to continually safeguarding Users’ personal information. The Provider shall use personal information solely to fill orders (send information, offers, and invoices) and for necessary communication. User information shall not be given to unauthorized persons under any circumstances.

Company information

The store https://manjafurst.com is managed by the company Živa Hanžič s.p., a provider of e-business services (hereinafter the provider).

Company name: Živa Hanžič s.p.

Address: Koroška cesta 70, 2000 Maribor

Tax number: 36550116

IBAN: SI56 0410 1024 4366 510 at Nova KBM

E-mail: info@manjafurst.com

Phone: 386 (0)31 250 488

Availability of information

We will provide the customer with the following information: 
a) company identity (name and registered office of the company, registration number and tax number), 
b) contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
c) essential characteristics of goods or services (including after-sales services and guarantees),
d) product availability (every product offered on the website should be available within a reasonable time), 
e) terms of delivery of the product (method, place and deadline of delivery),
f) all prices must be clearly and unambiguously specified and it must be clearly shown whether they already include taxes and transport costs, 
g) method of payment and delivery, 
h) time validity of the offer, 
i) the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also about if and how much it costs the customer to return the product, 
j) explanation of the complaint procedure, including all information about the contact person or customer service department.

Responsibility

The provider reserves the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. In the event of technical problems on the website, we reserve the right to cancel orders that were affected by the technical error. In case of cancellation of orders, we will notify you as soon as possible and inform you of further steps. You must ensure that your equipment is adequately protected before accessing and using the website. 

Complaints and disputes

The provider complies with the applicable European legislation on consumer protection. We do our best to fulfill our duty to establish an efficient complaint handling system and to designate a person with whom, in case of problems, the customer can contact by phone or e-mail. The complaint is submitted via e-mail address info@manjafurst.com. The appeal process is confidential.

Product offer

Purchase process

1. Product selection: On the website https://manjafurst.com select the product and click on the "Add to cart" link. The system informs you that the product has been successfully added to the cart. If you want to continue shopping, click on the left link "Continue shopping" and you will return to the online store. If you want to complete the purchase, click on the right link "Complete purchase" and the system will take you to the shopping cart.

2. Removing the product from the shopping cart: On the website https://manjafurst.com is in the upper right corner, there is a shopping basket icon, in which (after clicking on the icon) the user is shown the products that have been added to the shopping basket while browsing the online store. If the user wants to remove a certain product from the shopping cart, he must click on the cart icon and the "remove" cross. If the user wants to add a specific product to the cart, he must click on the "Continue shopping" link. By clicking on the mentioned link, you will be returned to the online store.

3. Shopping basket: To complete the order, you must fill in the necessary fields (name, surname, e-mail address, address, city, postal code and phone number), which we need to confirm and complete the order and deliver the product. Order overview: The products that the user added to the shopping cart while browsing the online store are displayed. The price of the product, the cost of postage, the value of VAT and the total cost to be paid are visible in the shopping basket even before the order is completed. IV. Completion of the order: The user can review the provided delivery information, payment method and the contents of the shopping basket. The user confirms the order by clicking on the 'Submit order' button. After submitting the order, the buyer receives a notification by e-mail that the order has been accepted. We may contact the customer to verify data or to ensure delivery accuracy. The sales contract (order) is stored in electronic form on the provider's server and can be accessed by the buyer with a written request by e-mail info@manjafurst.com.

Using the promo code:

Select the items you want to buy and add them to your cart. When you're done adding items to your cart, click the cart icon (top right) to continue. Under the selected items, there is a box in front of which says "Coupon code". Enter the active promotional code and confirm the entry by clicking the "Redeem" and "Update cart" buttons. With this, the value of the discount you obtained with the code is deducted from the total amount. There remains an amount that still needs to be settled. Only one promotional code can be used in each purchase (for example: when ordering 2 items, you can use a maximum of 1 promotional code at the same time).

Payment methods

The provider enables the following payments:

• Direct bank transaction
• Payment upon collection at the location of the provider's collection point
• Payment by credit or debit card
• Paypal

Delivery

The contractual partner for the delivery of parcels is Pošta Slovenije, but we reserve the right to choose another delivery service. Shipping costs are defined in the Postage tab. The ordered products will be shipped on the first working day and at the latest within three working days of the order.

Prices

All prices listed on the website are expressed in euros and include VAT. The issued invoice contains the shipping costs in addition to the product price.

The online price is the price available to all users of the online store https://manjafurst.com. The online price also applies in the case of placing an order by phone, when the customer's data and the order are submitted to the system digitally via an online form.

A promotional price is a price that is only valid for a limited period of time. This period is fixed by date, but may be extended accordingly in cases of stock availability. The price without the coupon is displayed in case of activation of a time-limited discount coupon on the website. The price without the coupon means the original price that would apply without the activation of the coupon. The price with the coupon is the price that applies in the case of an activated discount coupon on the website.

A factual error

In accordance with the ZVPot, the provider bears responsibility for material defects in the goods that become apparent within two years of the acceptance of the goods. In the case of a material defect, the consumer can report a product defect to the seller within two months of the discovery of the material defect (the seller is no longer responsible for defects that appear on the product after two years from receipt) by e-mail to: info @manjafurst.com, and at its own option requests the correction of the error or the refund of the amount paid in proportion to the error or the replacement of the goods or the refund of the amount paid. In the error notification, the consumer must describe the error in more detail and allow the seller to inspect the product. If the error is not disputed, the company must comply with the consumer's claim as soon as possible, but no later than within eight days. If there is a dispute about the error, the company must give the consumer a written answer within the same period. A defect is material if the thing does not have the properties necessary for its normal use or for circulation; if the item does not have the properties required for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of; if the thing does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed; or if the seller has delivered a thing which does not correspond to the sample or model, unless the sample or model has been shown only for notice.

How is product suitability checked?

It is checked with another, faultless item of the same type, and at the same time with the manufacturer's statements or indications on the item itself. The buyer is obliged to take over the item that he handed over to the seller for consideration after the completion of the consideration. The buyer collects the item at the pick-up point where he personally handed it over to the seller, and if he sent it by post, it will be returned to him at the delivery address. The seller sends a notification to the buyer about the return of the item from consideration and invites him to pick up the item. The buyer is obliged to collect the article within 14 days from the date of notification. If the buyer does not collect the item within the stated period, the item is handed over to the seller for safekeeping at the address of his warehouse: Živa Hanžič, Koroška cesta 70, 2000 Maribor. The seller keeps the article in its own warehouse until the expiration of 6 months from the date of notification. For this period, the seller has the right to reimbursement of all storage costs (€1/day) and the right to reimbursement of all costs necessary to preserve the item. After 6 months from the date of notification, the seller can sell the item via the manjafurst.com online store and transfer the purchase price to the buyer after deducting the seller's sales and other expenses. In the event that the value of the item is insignificant, the seller may donate it to charity and in this case no refund is owed to the buyer. 15 days before the expiration of the 6-month retention period, the seller informs the buyer of the intended sale or donation of the item, as well as, after the sale, of the achieved price and amount of costs, and of the transfer of the remaining purchase price to the buyer's transaction account.

Return of goods

The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. The consumer may not use the articles unhindered until the withdrawal from the contract. The consumer may inspect and test the items to the extent necessary to determine the actual condition. In case of withdrawal from the contract where a bonus, discount code or promotional code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount will be returned to the user's TRR or other means of payment, insofar as the user expressly requests this. When withdrawing from the contract, the gift voucher is considered as a means of payment and the amount is also returned to the user. Payments made will be refunded as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract. The provider returns the received payments to the consumer with the same means of payment that the consumer used. The return of the received goods to the provider within the contract withdrawal period is considered a notice of withdrawal from the contract. The returned goods must be accompanied by a copy of the invoice and your personal data together with the number of the personal bank account to which we return the money. If the goods/services do not work properly or do not work according to your expectations, please write to us via the contact form or send a message to info@manjafurst.com with which you will avoid possible incorrect use of the goods/services and damage to the goods themselves and possible damage to other things.

Withdrawal form

Unclaimed packages

If the buyer does not pick up the ordered items, which are sent with cash on delivery, and are returned to the provider's address after the waiting period of the delivery service of Pošta Slovenije has expired, this is NOT considered a withdrawal from the contract, since the latter is still validly concluded and it is a unilateral unannounced withdrawal from the contract by the buyer. If the buyer does not accept the package, this action causes financial damage to the company. We urge all potential buyers to check their financial situation before placing an order and, in case of inability to pay, not to order from the online store. According to the Code of Obligations, the buyer is obliged to take over the ordered package. In case of fraudulent orders, the IP address will be submitted for further processing as abuse. The customer can avoid the contractual penalty by redelivering increased by the costs of returning the shipment and new delivery. Payment must be made via pre-invoice within 3 working days. IMPORTANT: We will send you an invoice for the costs of the undelivered shipment, which you are obliged to pay within 8 days of issue. If the account is not settled, the resulting situation will be settled with a claim. The provider issues an invoice to the buyer on a permanent medium, with detailed costs and instructions on how to withdraw from the purchase and return the items, if necessary and possible. The sales contract (order) is stored in electronic form with the provider and can be accessed by the buyer upon his written request.

Obligation of responsibility

The provider makes every effort to ensure the up-to-dateness and correctness of the information published on its pages and in the store. Nevertheless, the characteristics of the items, the delivery time or the price can change so quickly that the provider is unable to correct the information on the web pages. In such a case, the provider will inform the customer about the changes and allow him to withdraw from the order or exchange the ordered item. The provider is not responsible for possible inaccuracy of information, nor for possible damage caused by the use of inaccurate or incomplete information, nor for cases where access and use of information on these websites is not possible. Although the provider tries to provide accurate photos of the items for sale, all photos should be taken as symbolic. Photos do not guarantee product features. Copying of text and images without the prior written permission of the provider is prohibited.